Ignite Your Customer & Employee Experience is CSPN’s theme at their 22nd Annual Conference held at the beautiful Globe and Mail Centre in Toronto, Canada.
Ignite your passion for customer and employee experience and learn the many tips and tricks organizations are doing to keep up with the competition. We have a great lineup of high-quality speakers who will share their insights and draw directly from their personal challenges and learnings. Such speakers are the CEOs and Presidents from FedEx, Hero Burger, Air Canada Rouge and Fonolo to name a few.
Over the course of the two-days, attendees will be immersed in engaging presentations, workshops and networking events, all of which will help to build the future customer and employee experiences. Together we will explore emerging CX strategies, the latest technologies – Digital, Automation and best practices to keep your organization at the forefront of CX and EX excellence.
Also, join us on May 30, 2019 for a tour of the GTA’s contact centre, followed by an engaging, hands-on workshop. Apply the skills learned during the conference, and learn new tools and techniques to engage, service and deliver memorable customer experiences.
We can’t wait to have you join us this year, and experience this amazing conference. See you again at one of Toronto’s top venues!
The Customer Service Professionals Network (CSPN) is a professional services firm which designs and delivers CX and employee-centric solutions. Through collaboration, CSPN supports and empowers organizations / individuals to harness the competitive advantage of delivering exceptional customer experiences, allowing them to do what they do better!
CSPN’s mission is to increase the quality and standards of the customer service profession. CSPN is committed to helping you build your human capital through the Certified Client Service Specialist and Professional Designations, workshops and professional development breakfast meetings. To top it off, we host the Customer Service Awards Gala, allowing you and your colleagues to showcase your professional development during an evening of awards, prizes and entertainment.