Leading executives from Manulife and Sun Life Financial demonstrate how to deliver market-beating customer experience at the point of Claim


TORONTO: Leading Canadian insurers to share strategies for keeping customers happy at the moment of truth, April 25th, 10am EDT

Senior executives from two leading insurance carriers, Manulife and Sun Life Financial, will participate in a live, free webinar, hosted by Insurance Nexus, on the transformative effect of customer experience in Claims. These leading executives will explore how they are using automation and improved processes to deliver faster throughput, real-time updates and an overall superior customer experience.

Claims prevention is always a goal for both carriers and their customers but the customer experience at point of Claim is almost always a defining moment in the insurer/client relationship. Our research shows that customer experience within claims departments is ‘very important’ for 69% of (re)insurers. It is also an area ripe for innovation – 60% of respondents to our research said Claims would benefit most from the Internet of Things. Introducing connectivity can push the levers of speed, transparency and trust to the next level.

As part of the lead up to the Connected Insurance Canada Summit in September, listen to Koosha Golmohammadi (Director of Advanced Analytics, Manulife) and Craig C. Milroy, (Director Architecture, Sun Life Financial) in conversation with Stephen Applebaum (Managing Partner, Insurance Solutions Group). They will provide exclusive insights into how to implement strategies that deliver great customer experience at this vital point in the customer journey. You will learn how to:

  • Process claims quicker and give the customer control: Use process automation, self-service claims options and straight through processing, rapidly reduce claims resolution times, to make customers happy and save you time and money
  • Keep customers in the loop and reduce frustration: Overcome the biggest complaint – not knowing the claim status. Deliver real-time updates using automated communication, customer portals and equipping all touchpoints with up to date information
  • Engage with customers through their preferred channel: With a variety of communication preferences from a traditional broker relationship to digital, deliver a seamless customer experience using a single source of data automatically updating across channels.

Join the live webinar: Deliver a Seamless Claims Customer Experience Using Innovative Tech, April 25th at 10 am EDT

Canada WB 2 bannerThis webinar is being run in association with Insurance Nexus’ upcoming Connected Insurance Canada Summit. The conference, which will welcome over 350 senior insurance executives from analytics, business and product teams, will take place on September 10th and 11th, 2019, at the Toronto Marriott Downtown Eaton Centre Hotel, Toronto, Canada. For more information about this, and other Insurance Nexus events, please visit the website: https://events.insurancenexus.com/canada/ or contact Ira Sopic directly.

Register for the webinar here. If you are unable to join live, continue with registration and you will be sent your own copy of the recording, post-broadcast.

Ira Sopic
Project Director
Insurance Nexus
T: + 44 (0) 207 422 4363
T: +1 800 814 3459 ext 4363
E: [email protected]

About Insurance Nexus
Situated between London’s Silicon Roundabout and the City, Insurance Nexus is at the innovative heart of an industry undergoing significant disruption and innovation. Insurance Nexus is the central hub for insurance executives. Through in-depth industry analysis, targeted research, niche events and quality content, the team provides the industry with a platform to network, discuss, learn and shape the future of the insurance industry.