Contact Center
Push-To-Talk over Cellular Systems and Wi-Fi – Boosting Efficiency across Businesses
With the goal to achieve seamless communication all along the business hierarchy, many businesses around the world are switching from...
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How Unified Communications is Benefitting the Business World
Good communication is paramount to the seamless functioning of any organization. Without it, the business and the employees will likely...
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How to Address Some Common Unified Communication Challenges?
Unified Communications are enhancing business processes across the world by integrating different communications channels, systems, networks, and applications. There are...
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Speech Analytics: Taking Contact Center to a New Level
Speech analytics is the core enabling technology behind intelligent contact centers, releasing insight on 100 percent of calls by combining...
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Three Pillars of AI for Contact Centers
Three Pillars of AI for Contact Centers By: Donna Fluss - President, DMG Consulting LLC
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Robotic Process Automation in Contact Centers
With the appearance and advent of RPA, companies are starting to see significant growth in terms of profits and scaling...
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How to Engross Gen Z in the Contact Center?
Gen Z is the real “digital natives” even when compared to the Millennials. They desire constant feedback and appreciation in...
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Enhancing Call Center Productivity with AI
Artificial intelligence (AI) is growing up to make a differentiation in the business communications area. With numerous solutions already available,...
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Contact Center Cloud Tech
Contact center technology is as essential to the success of an establishment as any other business application. But, like maximum...
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Customer Experience matters in Utilities
Customer Experience matters in Utilities By: Hui Wu-Curtis, GM at Arizona Public Service (APS)
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