Modell’s Incorporates Workforce Management Solution for Enhanced Customer Service


Modell’s Sporting Goods is contemplating to provide better service to consumers by building an “employee-first” atmosphere.
The 130-year-old sporting goods chain has chosen Kronos Inc.’s Workforce Dimensions cloud suite, inclusive of task management, to present an enriched employee involvement. The real-time mobile solution is created to provide an appealing user experience with self-service assistant features that help employees be more productive, insightful, and motivated to achieve an extraordinary customer experience on account of the Modell’s brand.
The Kronos workforce management solution will support Modell’s attract and retain esteemed employees by encouraging employees to work their way, while streamlined methods will enable teams to concentrate on delivering extraordinary customer experiences. Modell’s agents will be able to complete imminent actions from any device, inclusive of managing their everyday workload, selecting or swapping shifts, demanding time off, viewing schedules, clocking in and out of irregularities and submitting support tickets. Cooperative self-scheduling will enable employees to express when, where, and how much they want to achieve.
According to senior VP of operations, Modell’s Sporting Goods, Jim Argerakis, it is critical to their business that associates feel involved and inspired at work, so preservation is key, which has added than 150 stores. The company is confident that the employee-first atmosphere they are building with Workforce Dimensions and task management from Kronos will enable associates in ways that support them be more engaged, more fruitful, and ultimately present better service to customers.
The scalable, future-proof features of Workforce Dimensions will benefit Modell’s improve workforce productivity, increase labor spend, and reduce compliance risk all while engaging peers and transforming managers into strategic problem solvers, Kronos announced.
Kronos’ task management, strengthen by ThinkTime, extends the capability of Workforce by supporting employees prioritize actionable assignments and customer needs from any medium. Modell’s will be able to offer strategic labor insights and assignment data from the Workforce to inform forecasting and scheduling, implementing transparency, and smooth performance.
By providing more comprehensive visibility into the real-time situation of distributed work, managers will be capable of more easily balance particular workflows to guarantee associates have time to accomplish critical tasks, driving more important engagement and fecundity.