“The solution is clean and intuitive, making Hippo easy to learn and easy to use. And once the maintenance team’s onboard, users get smoother collaboration and more work orders closed out”.
There are a lot of different challenges, but most come from not being able to capture and access data or schedule work in advance accurately. Hippo makes it much easier to keep all of its data safe, secure, and accessible. Then, once users have reliable data, they can standardize SOPs for complex tasks, which helps with everything from ensuring good work to training new techs. And their preventive maintenance module allows the users to stay ahead of trouble and avoid unscheduled downtime.
Hippo started as a passion project at an architectural firm. They wanted to do more than hand over the keys to the buildings; they also wanted their clients to have a reliable system for taking care of their new facilities. It grew from there until Hippo CMMS was eventually acquired in November of 2020 by iOFFICE. Recently, iOFFICE joined forces with SpaceIQ.
Customers make smarter decisions about their workplace with real-time insights into how employees interact with their environment while empowering them to be more productive with the product. For maintenance leads, Hippo helps them see where everyone is and what they are doing. And with automated reports, Hippo can also help them see where their budget is going. For maintenance techs, it’s about giving them everything they need to work fast and smart, including a mobile app that makes it easy to access critical asset data and assigned work orders. Removing friction from the overall environment starts with getting it out of the software, which Hippo does best.
The solution is clean and intuitive, making Hippo easy to learn and easy to use. And once the maintenance team’s onboard, users get smoother collaboration and more work orders closed out.
Hippo is not out to compete but instead focuses on supporting their customers by ensuring they have the tools they need to get the job done. The company’s goal is to help organizations get the most from their maintenance budgets, and one of the most important ways to do that is with a software solution that’s both simple and powerful. But just as important is Hippo’s complete professional services and support. Because they understand and know how to best leverage the advantages, Hippo has always loved the cloud. Their customers get a faster deployment, more secure data storage, real-time updates, and seamless new releases. Hippo has also embraced mobile apps as a great way to connect technicians, strengthening communication and collaboration within maintenance teams.
For instance, Hippo worked with a community action agency that provides various services for over 35,000 low- and moderate-income residents. They had tried to stitch workflows together across separate pieces of software, but a lot was falling through the cracks. And poor visibility of capital assets meant it was impossible to measure both success and failure. Hippo helped by pulling all their data and scheduling into one easy-to-use platform. With a standardized form for incoming maintenance requests, they can now review, generate, prioritize, and assign work orders all from the same solution. Techs can access their assignments on the go, and maintenance leads can track work progress in real-time.
For the days to come, iOFFICE + SpaceIQ will continue to grow and improve to meet the demands of the market and the needs of the customers. Hippo understands that they are in long-term partnerships with customers, and as they grow, so will Hippo. “Right now, no matter where you are in the digital transformation process, we’ve got the solution to help you. And in the future, that’s only going to be more true. iOFFICE + SpaceIQ is excited about our ongoing growth and how it helps us better serve our customers. We now have seven different solutions to help our customers get the most out of their operations and workspaces.”